Aviem trains your people to act with precision and compassion in any emergency.

Is Your Team Ready for Action?

Having an emergency response plan is the first step in being prepared. But training is what makes it real for your team on the ground. Through our workshops and courses, your employees acquire the knowledge and skills to respond compassionately and effectively. Aviem’s training is based on our Human Services Response™ model, the internationally recognized standard that treats the practical and emotional needs of people as a top priority rather than an afterthought. We align our training with your industry, organization, and operations to cover all the bases.

Exercises Strengthen Your Emergency Response

Tabletop Exercises:

These meetings focus on discussion of simulated emergency situations, allowing teams to explore and test their emergency plan in an informal, low-stress environment. It’s a proactive way to clarify roles/responsibilities and identify additional mitigation and preparedness needs.

Functional Drills:

This simulation is as realistic as possible, short of staging on an actual site. This type of exercise helps teams evaluate functions and capabilities in the context of an emergency event.

Full-Scale Exercises:

This training includes a field element to test how well a plan works with real-life complexities and logistics in the mix. Coordination, communication, and collaboration are all evaluated during a full-scale exercise.

Training Courses Available

Aviem is the leading provider of crisis-related training and the largest provider of family assistance training, based on the HSR concepts developed by Dr. Carolyn V. Coarsey. These courses equip your teams to effectively support those involved in a crisis or disaster and their families. 

We also offer forward-thinking crisis communications training for dealing with the media and public, and our Operations training courses include current best practices in emergency management for corporations and NGOs.

Download our course catalogue for details on our available programs. (Click to download)

  • Initial Training for Family Assistance Teams (Care/SAT) (HSR-101)
  • Awareness Training for Family Assistance Teams (Care/SAT) (HSR-101A)
  • Training for Onboard Family Assistance (HSR-101B)
  • Family Assistance in the Airport/Seaport/Community Environment (HSR-075)
  • Recurrent Training (HSR-102)
  • Call Center and First Contact Training (HSR-103)
  • Focused First Contact Training (HSR-103A)
  • Sensitivity Training for Call Center Personnel (HSR-103B)
  • Shipboard Security In-Service Training with Depression Awareness/ Suicide Prevention™  (HSR-104)
  • Shipboard Security In-Service Training (HSR-104A)
  • Depression Awareness/ Suicide Prevention™ Program (HSR-104B)
  • Family Assistance Team (Care/SAT) Leadership (HSR-300)
  • Family Assistance and Emergency Planning Overview for Executives and Leaders (HSR-500 & HSR-500A)
  • Family Assistance Team (Care/SAT) Operations and Control (OPS-200 & OPS200-A)
  • Local Emergency Response Planning for Airports/Seaports/Communities (OPS-400)
  • Go Team Training
  • Family Assistance Operations
  • Station Training (Airlines)
  • Train-the-Trainer Programs
  • Handling Callers in Difficult Situations
  • Handling Customers in Difficult Situations for Frontline Personnel

Contact Us

Give your employees the confidence and capabilities to make smart choices and provide compassionate support in any emergency. Contact us to schedule a training event.