In a disaster or emergency, Aviem WILL have your back.

Never Face a Crisis Alone

When a crisis happens, your organization is the face of the response effort. That’s essential since your reputation and public image are on the line. It’s important for people to see you taking action and doing the right thing. But there is plenty of “behind the scenes” work that Aviem can handle as your experienced partner.

Explore Our Full-Service Capabilities

We provide 24/7 call center emergency telephone support​ (inbound & outbound, including critical first contact calls to provide concerned parties with immediate access to all available information). We can also monitor media reaction and handle media inquiries. Scripts are customized for your organization.

We offer Go Team and on-site facility coordination, logistical operations, administrative support and more near the disaster site. We can arrange medical evacuation for injured persons and coordinate with the appropriate agencies for human remains repatriation and disaster victim identification. Personal effects recovery & return, site remediation, and wreckage recovery are also available services.

We collaborate with other agencies and emergency responders, government entities, NGOs, communities, recovery & repatriation services, and other providers on behalf of your company and those impacted.

Care Teams

As a people-focused crisis response organization, helping families through a crisis is one of the most critical services we offer. Our humanitarian assistance is available through the Family Assistance Foundation with more than 9,000 trained personnel around the world. 
Here’s how our trained care teams help the loved ones of those who have been hurt or killed in a disaster or accident.

  • Provide information on an ongoing basis so they know what is going on
  • Make sure they don’t miss important briefings and other events
  • Arrange transportation and lodging as needed
  • Provide necessary items (clothing, hygiene items, food, medications)
  • Reunite them with other family members at or near the disaster site
  • Advocate and communicate their wishes to other service providers and agencies (e.g., repatriation of remains, public vigils, recovery of personal effects)
  • Offer in-person emotional support (as trained and compassionate laypeople, not counselors)
  • Transition them gently to work with insurance and legal departments to handle settlement claims
  • Coordinate professional mental health care once survivors and family return home—when they are ready to begin processing the trauma and are most likely to benefit from professional counseling

Contact Us

We are committed to helping your organization navigate the complexity of crisis response moment by moment. With 30 years of direct experience responding to tragedies of every scale, we have the expertise and execution capabilities required to bring you through the toughest times. Contact us to explore the response services that best fit your needs.