General Manager, Client Services – The Americas
Rosangela joined Aviem as General Manager, Client Services – The Americas. Prior to going Aviem she led Guest Relations teams on board cruise ships for many years, ensuring optimum customer service, complaint resolution, and adherence to protocols. Rosangela has participated in multiple CareTeam and emergency preparedness training programs. She deployed numerous times worldwide, supporting passengers and families during medical emergencies, bereavement, and accidents on board and on land. She fostered relationships and collaborated with local authorities, government agencies, tour operators, port agents and ground services teams to best support those impacted.