Dr. Carolyn V. Coarsey, President of Higher Resources, Inc., also serves as Executive Vice President of Corporate Philosophy and Family Assistance Programs for Aviem International, Inc. She has an innovative approach to designing effective family assistance training: she interviews survivors, family members, and responders to discover post-accident practices that are helpful and those that are not. These results form the basis for her curricula and approach to working with individuals and families in crisis.Carolyn created Higher Resources in 1989 and since that time has produced videos and training programs for organizations that are designed to improve post-disaster response. Her training programs Human Services Response™, which highlight the unique role of employee responders of industrial tragedies, are used by aviation and rail companies, cruise lines, oil and gas and multiple agencies and organizations throughout the world.